FAQ

Frequently asked questions about our pet products, including information on shipping, returns, product care, and how to choose the right items for your pets. Find answers to common queries about ordering, delivery times, and product specifications.

Q:What payment methods do you accept?
A:We accept all major credit and debit cards, PayPal, and Apple Pay for your convenience.

Q:How long does delivery take?
A:Standard delivery typically takes 3-7 working days.

Q:Can I return items?
A:Yes, we offer returns within 30 days of purchase for unused items in original packaging.

Q:Do you offer international shipping?
A:Currently we deliver within the UK and USA not anywhere else.

Q:How should I care for my pet products?
A:Care instructions vary by product. Check the product page or packaging for specific cleaning and maintenance guidance.

Q:Are your products safe for all pets? 
A:Our products are designed with pet safety in mind. Always check product descriptions for age and size recommendations.

Q:What if my item arrives damaged?
A:Contact us within 48 hours with photos, and we'll arrange a replacement or refund immediately.

Q:Do you have a loyalty programme?
A:Sign up for our newsletter to receive exclusive offers and updates on new products.